Simple Feature Board
A customer feedback board that keeps the conversation visible
A customer feedback board is a shared place to collect product feedback, consolidate repeated ideas and show what happens next. It complements customer conversations rather than replacing them.
Updated
At a glance
| Format | Best for | Important distinction |
|---|---|---|
| Feedback form | A direct submission to a team | Usually does not expose other submissions or voting. |
| Public feedback board | Shared ideas and visible progress | Published content can be read by anyone with access to the public URL. |
| Private feedback board | Restricted customer or internal discussion | Requires access controls. Simple Feature Board does not offer private customer boards. |
| Survey | Asking the same questions across a sample | A targeted research instrument, not a running request queue. |
| Feature request board | Ideas, votes and prioritization | A product-focused form of feedback board. |
| Roadmap | Communicating planned or ongoing work | A status view, not a promise to build every suggestion. |
What should customers see?
Show the published request, discussion and status. Keep internal moderation and reports out of the public view. Simple Feature Board lets owners review new submissions first or publish automatically after moderation; changing that setting affects future requests, not the existing review queue.
What should stay out of a public board?
Passwords, account identifiers, private customer conversations and sensitive screenshots belong in an appropriate private support channel. Review-before-publication can help catch mistakes, but it is not a private board or a guarantee that all sensitive content will be detected.
Connect feedback to decisions
Consolidate duplicate ideas, ask clarifying questions in a thread, and explain status changes. Owners can publish a roadmap using the same request statuses. Tell people what you are considering and what you are not pursuing; a vote is input, not a contractual commitment.
A lightweight hosted option
Simple Feature Board includes a hosted board, website widget, voting, screenshots and replies. Free includes unlimited requests; Paid adds unlimited boards and team roles for $5/month or $49/year. It is not a survey platform, help desk or authenticated private community.